91Social
40% increment in order fulfillment | Learn how our USA-based e-commerce client aced it!
Overview This case study gives a walkthrough of an e-commerce store with customers residing in the USA. The store sells products curated...
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A seamless online shopping
experience for your customers
Issues can occur in the best run webshops, during checkout, fulfilment and shipping. That's when the Pitstop Crew steps in to handle all issues so your shoppers can have a fabulous shopping experience.
A day in the life of the Pitstop Crew: typical scenarios
Shopping
Product not visible on website
Unable to add item to cart
Incorrect product price
Item showing out of stock
Checkout
Payment issue
Offers not visible
Payment not confirmed
Discount not applied
Fulfillment
Orders not allocated
Unable to confirm orders ​
Unable to update inventory
Items out of stock at vendor
Shipping
Incorrect postal code
Item not picked up by carrier
Customer not receiving emails
Order stuck in transit
Returns
Unable to place return
Return item not picked up
Refund amount not received
Exchange not processed
When your shoppers face any of these issues, Pitstop Crew is on standby.
Clients rely on Pitstop to keep shoppers happy
Grow your business with
the Pitstop Crew
Happy shoppers
Reward your shoppers with a fabulous shopping experience as they shop more frequently from your store.
Lower cost
Are your premium developers fixing shopping issues? Relieve them of grunt work so they can work on high priority tech.
Higher sales
Don't lose a sale or an order because a shopper cannot order a product or didn't receive an email. Fulfil every single order, every time.
How Pitstop Crew
handles issues
Pitstop Crew's singular focus is to handle every shopping issue ASAP, and prevent them at the earliest.
1. Proactive Checks
Integrity checks are configured for the entire order lifecycle to identify issues proactively before they impact the shopping experience.
2. Guided Automation
Using pre-configured runbooks, all issues are handled and shoppers notified with regular updates on the progress and resolution.
3. Permanent Fixes
Pitstop crew works with business and tech teams to automate fixes and deploy permanent solutions to prevent issues.
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Give your online store
the Pitstop advantage!
30%
Customer incidents
prevented
50%
Customer service
throughput increased
20%
Increase in CSAT score
15%
Increase in topline
HAPPY SHOPPERS
with Pitstop
Pitstop Crew helps a US fashion webshop deliver 3X more orders during their busiest holiday season ever
​
During the holiday season, when order volume spiked for an online fashion store, our Pitstop crew was on-hand to deliver every single order. The webshop is a fairly involved system having a custom built storefront, Shopify for checkout, an internal system for order fulfilment interfacing with worldwide carriers for international shipping and warehouses in the US and Asia.
​
The team ran all active orders daily through a 10 point checklist to ensure orders were allocated to vendors on time, fulfilled and packed at the warehouses, picked up and shipped by carriers so customers received their orders in time for the holidays. HAPPY SHOPPERS.
BLOGS
Book the
PITSTOP CREW
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