Issues can occur in the best run webshops, during checkout, fulfilment and shipping. That's when Pitstop Crew steps in to handle all issues so your shoppers can have a fabulous shopping experience.
Product not visible on website
Unable to add item to cart
Incorrect product price
Item showing out of stock
Payment issue
Offers not visible
Payment not confirmed
Discount not applied
Orders not allocated
Unable to confirm orders ​
Unable to update inventory
Items out of stock at Vendor
Incorrect postal code
Item not picked up by carrier
Customer not receiving emails
Order stuck in transit
Unable to place return
Return item not picked up
Refund amount not received
Exchange not processed
If your shoppers are facing any of these issues, Pitstop Crew is on standby.
Reward your shoppers with a fabulous shopping experience as they shop more and more often from your store.
Are your premium developers fixing shopping issues? Relieve them of grunt work so they can work on high priority tech.
Don't lose a sale or an order because a shopper cannot order a product or didn't receive an email. Fulfil every single order, every time.
Pitstop Crew's singular focus is to handle every shopping issue asap, and prevent them at the earliest.
Integrity checks are configured for the entire order lifecycle to identify issues proactively before they impact the shopping experience.
Using pre-configured runbooks, all issues are handled and shoppers notified with regular updates on the progress and resolution.
Pitstop crew works with business and tech teams to automate fixes and deploy permanent solutions to prevent issues.
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30%
Customer incidents
prevented
50%
Customer service
throughput increased
20%
Increase in CSAT score
15%
Increase in Topline
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During the last holiday season, when the order volume spiked for the fashion store, pitstop crew was on-hand to deliver every single one of those orders. The webshop is a fairly involved system having a custom built storefront, shopify for checkout, an internal system for order fulfilment interfacing with worldwide carriers for international shipping and warehouses in US and Asia.
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The team ran all active orders daily through a 10 point checklist to ensure orders are allocated to vendors on time, fulfilled and packed at the warehouses, picked and shipped by carriers so customers received their orders on time for the holidays. HAPPY SHOPPERS.
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Get ready for the holiday season with Pitstop Crew
