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Your WEBSHOP,

in safe hands

Keep your shoppers happy while
Pitstop Crew handles all the issues

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none of the issues 
more of the fabulous

Issues can occur in the best run webshops, during checkout, fulfilment and shipping. That's when Pitstop Crew steps in to handle all issues so your shoppers can have a fabulous shopping experience.

Typical scenarios Pitstop Crew handles every day
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Shopping

Product not visible on website

Unable to add item to cart

Incorrect product price

Item showing out of stock

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Checkout

Payment issue

Offers not visible

Payment not confirmed

Discount not applied

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Fulfillment

Orders not allocated

Unable to confirm orders ​

Unable to update inventory

Items out of stock at Vendor

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Shipping

Incorrect postal code

Item not picked up by carrier

Customer not receiving emails

Order stuck in transit

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RETURNS

Unable to place return

Return item not picked up

Refund amount not received

Exchange not processed

If your shoppers are facing any of these issues, Pitstop Crew is on standby.

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Clients rely on Pitstop to keep shoppers happy

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grow your business with
the pitstop Crew

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happy shoppers

Reward your shoppers with a fabulous shopping experience as they shop more and more often from your store.

lowER cost

Are your premium developers fixing shopping issues? Relieve them of grunt work so they can work on high priority tech.

higher sales

Don't lose a sale or an order because a shopper cannot order a product or didn't receive an email. Fulfil every single order, every time. 

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how pitstop CRew
handles issues

Pitstop Crew's singular focus is to handle every shopping issue asap, and prevent them at the earliest.

1. Proactive Checks

Integrity checks are configured for the entire order lifecycle to identify issues proactively before they impact the shopping experience.

2. Guided Automation

Using pre-configured runbooks, all issues are handled and shoppers notified with regular updates on the progress and resolution.

3. Permanent Fixes

Pitstop crew works with business and tech teams to automate fixes and deploy permanent solutions to prevent issues.

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We created a handbook of 30 scenarios that disrupt the shopping experience. Download it for FREE.

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give your online store
The Pitstop advantage!

30%

Customer incidents
prevented

50%

Customer service
throughput increased

20%

Increase in CSAT score

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15%

Increase in Topline

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HAPPY SHOPPERS
with Pitstop 

Pitstop Crew helps a US fashion webshop deliver 3X more orders during their busiest holiday season ever

During the last holiday season, when the order volume spiked for the fashion store, pitstop crew was on-hand to deliver every single one of those orders. The webshop is a fairly involved system having a custom built storefront, shopify for checkout, an internal system for order fulfilment interfacing with worldwide carriers for international shipping and warehouses in US and Asia.

The team ran all active orders daily through a 10 point checklist to ensure orders are allocated to vendors on time, fulfilled and packed at the warehouses, picked and shipped by carriers so customers received their orders on time for the holidays. HAPPY SHOPPERS.

Get ready for the holiday season with Pitstop Crew

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BLOGS

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Book The
PITSTOP CREW

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